21win's Privacy Policy — Your data is always protected

01 Introduction

21win is one of Bangladesh's most trusted online betting and gaming platforms. We believe that protecting user privacy is essential to creating a safe and transparent gaming environment. This Privacy Policy ensures full transparency regarding the type of information collected through the 21win platform, its purpose, and how it is managed.

Please read this Privacy Policy carefully before using our website, mobile app, or any digital platform. By creating an account with 21win, you are deemed to have accepted this Policy.

02 What data we collect

Operating the 21win platform requires collecting certain personal and non-personal information. The details are outlined below:

Information Provided Directly:

• Full name, date of birth, and nationality
• Email address and mobile number
• Residential address and postal code
• National ID or passport number (for KYC verification)
• Payment method details (bKash, Nagad, Rocket number)
• Gaming preferences and customer support interaction history

Automatically Collected Information:

• IP address and device type
• Browser type and operating system
• Time spent on the platform and page visit history
• Login time and session data
• Gaming behavior and betting patterns

03 How Your Information Is Used

21win uses the data it collects solely for specific purposes. We never misuse your information. The purposes are detailed below:

• Account management: Handling registration, login, identity verification, and account security.
• Financial transactions: Deposits, withdrawals, and bonus payouts are processed successfully.
• Customer service: Resolving issues, handling complaints, and providing support.
• Platform Improvement: Analyzing user experience to further improve our services.
• Security & Fraud Prevention: Detecting and preventing suspicious activity.
• Legal obligations: Meeting regulatory requirements and complying with international gaming laws.
• Promotional Communications: Sending you information about new offers and bonuses, with your consent.

21win never transfers your data to third parties for advertising purposes.

04 Cookie Policy

The 21win platform uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve site functionality.

Types of cookies we use:

• Essential cookies: To maintain login sessions and ensure security. The platform cannot function without these.
• Functional cookies: To remember your preferred language, theme, and settings.
• Analytical Cookies: To analyze user behavior and enhance the platform.
• Marketing Cookies: To show relevant ads and promotions (only with your consent).

You can disable cookies at any time through your browser settings, though some platform features may become limited as a result.

05 Data Sharing Policy

21win does not sell your personal data. However, it may be shared with trusted third parties in specific circumstances:

• Payment Provider: Necessary information is shared with bKash, Nagad, Rocket, and banking services to process transactions.
• Identity Verification Provider: Data may be shared with accredited verification agencies to complete the KYC process.
• Legal authorities: Disclosure of data is mandatory when required by a court order or regulatory authority.
• Game software providers: Limited data may be shared with game providers to ensure a consistent gaming experience.

Before sharing data with any third party, their privacy policy is reviewed and a data protection agreement is signed.

06 Data Protection Measures

21win uses industry-leading technology and processes to keep your data secure. Our security layers are outlined below:

• 256-Bit SSL Encryption: All data is fully encrypted during transmission.
• Firewall & Intrusion Detection: Unauthorized access and cyber threats are detected and blocked in real time.
• Two-Factor Authentication (2FA): An extra layer of security is added to your account to keep logins protected.
• Regular Security Audits: The platform undergoes regular security audits conducted by independent third-party experts.
• Encrypted database: All data stored on our servers is kept in encrypted format.
• Limited Access Policy: Only authorized personnel have access to specific data.

Please keep in mind that no one can guarantee 100% security on the internet. Keep your password strong and never share it with anyone.

07 Your Rights

As a 21win platform user, you have the following rights regarding your personal data:

• Right to Access: You can request to view the personal information 21win holds about you.
• Right to Rectification: You may request correction of any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances, unless retention is required by law.
• Right to Object to Processing: You may object to the use of your data for marketing or analytical purposes.
• Right to Data Portability: You can request an export of your data in a standard, portable format.
• Right to Withdraw Consent: You can opt out of receiving promotional messages at any time.

To exercise any of these rights, contact the 21win support team. Requests will be responded to within 30 business days of receipt.

08 Child Protection Policy

21win is strictly a platform for users aged 18 and above. We do not knowingly collect any data from anyone under the age of 18.

A strict age verification process is followed at registration. If a minor's account comes to our attention, it is immediately suspended and all associated data is deleted.

09 Third-Party Links

The 21win platform may occasionally reference third-party services, such as payment gateways or game provider interfaces. These third-party platforms have their own privacy policies, which are outside 21win's control.

It is your responsibility to review the privacy policy of any third-party service before using it. 21win is not responsible for the data protection practices of third parties.

10 Data Retention Period

How long 21win retains your data depends on the type of information and applicable legal requirements:

• Account information: Retained for the lifetime of your account and up to 5 years after closure.
• Transaction Records: Retained for up to 7 years in accordance with financial regulatory requirements.
• Customer support records: Retained for up to 2 years after the issue is resolved.
• Marketing Data: Deleted within 30 days of consent withdrawal.
• Log Files: Retained for up to 90 days for security analysis purposes.

Once legal obligations are fulfilled, data is securely deleted or anonymized.

11 Policy Updates

21win reserves the right to update this Privacy Policy as needed. If any significant changes are made, we will notify you in the following ways:

• A notification will be displayed when you access the platform.
• Details of the change will be sent to your registered email address.
• The "Last Updated" date at the top of this page will be revised accordingly.

Continued use of the platform after any changes are made will be considered your acceptance of the updated policy. We recommend checking this page regularly.

12 Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please contact the 21win support team: